Shipping & delivery
Shipping
As soon as we've received payment we'll start working on your order. Items that are in stock will be delivered to the postal service within 1-2 workdays. We'll send you a message through email as soon as we've despatched your order.
For custom made items we need time to process your order. The time needed and the further steps of the manufacturing process will be determined after consultation with you.
Shipping costs
New regulations were implemented in 2020; good are not allowed to be shipped in an envelop but must be shipped in a package. For countries outside the European Union it is required to fill in a customs form.
All items are sent via PostNl standard mail.
European countries such as Belgium, France, Denmark, Germany, Italy, Luxemburg, Austria, Sweden and Spain are charged the Eur 1 rate, the shipping prices are:
- a small package will cost around € 5,00
- a larger package will cost around € 10,00
The actual shipping rate depends on the country where the order is shipped to and the weight and size of the package. The correct shipping rate is shown in the shopping basket before purchase.
Another cosy shop sells and ships dollhouse miniatures only to countries of the European Union.
Delivery
Estimate delivery for countries in Europe will take 5-10 working days.
However this does NOT cover customs delays or delays in the postal system due to circumstances beyond my control.
* Working days for Postnl are: Tuesday, Wednesday, Thursday, Friday and Saturday (not including holidays.)
Import duty and taxes
I am not responsible for any import duty and taxes imposed on the buyer by their country's regulations.
